Contact
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Booking
The easiest and quickest way you can make a booking is by doing it online here on the site. You can also call our help desk (English speaking staff) on +1 855 325 0977, but you will still make the booking online on the site. You can also send your questions via our contact form found on this page, and we will get back to you as soon as possible.
Cancellation
You cannot change, return or cancel your tickets, which also is stipulated in our terms and conditions. If you wish to be covered in case of unexpected illness or an accident, you can buy our cancellation protection when you book your tickets.
If you haven't bought cancellation protection we cannot promise you it is possible to make changes in your booking. You can try to contact our help desk and we will look into the possibility of changing or reselling your tickets.
It can take between 1-2 weeks from the performance date before we get confirmation that your tickets have been resold. You should also expect a resale fee at approx. $25 per ticket if we manage to resell your tickets.
Cancellation protection
Here at LondonMusicalTickets.com you can buy cancellation protection, providing you with full coverage if you should be so unfortunate to have an accident or if you, a member of the traveling party or your closest relatives, should get ill.
Price:
Our cancellation protection costs 7% of the total cost.
Our cancellation protection covers:
You will get a full reimbursement (deducted the price you paid for the cancellation protection) if the purchaser of the tickets, members of the traveling party or someone in the traveling party’s immediate family (husband, wife, children, siblings or parents) get sick, has an accident or dies. Our cancellation protection covers until you physically begin your journey, typically when you board the flight, train etc. in your home country.
Booking of our cancellation protection:
Our cancellation protection can only be booked together with your tickets, and cannot be purchased separately. Our cancellation protection is valid from booking/purchase date. The sum of our cancellation protection cannot be refunded.
Notice of cancellation:
You must notify us if you need to use the cancellation protection to this email address: helpdesk@ticmate.com before the date of the event/tour/match etc., otherwise the cancellation protection is void and invalid.
Medical certificate:
A refund will only be approved with a valid medical certificate. No later than two weeks after the date of the event, we must receive a valid medical certificate along with a copy of your cancellation protection. On the medical certificate the doctor’s name, address and phone number must be clearly stated.
Please send the medical certificate and a copy of your cancellation protection per mail to our postal address:
Londonmusicaltickets.com powered by Ticmate
Krukmakargatan 50, 1tr
111 30 Stockholm
Sweden
If a member of the traveling party needs to cancel:
If a member of the traveling party needs to cancel, we need, in addition to the medical certificate and a copy of your cancellation protection, proof that you were attending the event together with the purchaser of the tickets. This proof could be a copy of the flight or train tickets or a copy of the hotel booking.
Our cancellation protection does not cover:
- If you have forgotten to bring the tickets with you to the event or meeting address.
- If you show up late for the date of the event, and therefore will rejected to enter.
- If you regret your purchase of the tickets.
- If you cannot get access because of transport problems, that neither we nor the venue can be blamed, e.g. like airport strikes or other transportation strikes like in the metro or buses.
- If you miss your flight and/or train.
- Get sick, have an accident or somebody dies while you are traveling.
- In case of natural disasters like volcanic eruptions, flooding, blizzards or earthquakes.
Our cancellation protection can be subscribed for group of 9 persons or less.
Management
If you wish to get in touch with management please use the contact form below. Management deals with matters such as questions regarding the company, job applications or if you are interested in becoming a supplier.
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Telephone HQ Sweden: +46 8 446 808 44
Telephone UK: +44 20 3870 3444
Telephone US: +1 855 325-0977
Ticmate AB ®
Krukmakargatan 50, 1tr
SE-111 30 Stockholm, Sweden
Org.no. 556710-6017
Email
020 3870 3444
